The sales contract is between each individual “seller” and the “buyer”. myCrafty provides a service to facilitate that contract but is not responsible for it or its fulfillment.
All sellers agree to abide by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2015. This law protects the consumer when buying over the internet or by mail order and applies to all member states of the EU.
myCrafty aims to make it easy for sellers to comply with the DSR and consumer law, however, all compliance is the responsibility of the seller.
Sellers must post items purchased within three (3) working days of receiving payment unless otherwise clearly stated in the product description or if the buyer’s identity and/or address cannot be authenticated, in which case the seller must notify myCrafty by emailing us at hello@myCrafty.co.uk
“Made to Order” items must be clearly stated in the product description and the shipping policy to reflect the extension to the three (3) working days policy.
If a seller is on holiday they are responsible for ensuring their shop is in “Vacation Mode” and clearly state in their “Vacation Message” when items purchased will be posted on their return.
You must pay for items purchased by you unless the seller has made a clear typographical error or you cannot authenticate the seller’s identity. You and you alone are liable for paying the seller if you commit to buy an item.
In using myCrafty, sellers agree that the buyer has right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer’s right in UK law). They have the right to do this up to 14 days after the receipt of the items and a full refund including the cost of the outgoing postage must be made within 14 days of the seller receiving the returned item(s), or within 14 days of the buying providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner.
Unless the seller has stated otherwise, the buyer is responsible for paying the cost of return postage.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Cancelling a Transaction
The buyer must inform the seller if they wish to cancel the order and they must do this in writing (email is sufficient). Sellers must provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner. If the goods have not yet been sent, refunds must be provided within 14 days of the receipt of the notification of cancellation.
Return of Faulty Goods
The consumer has a right to return goods if they develop a fault within six months of receipt of the goods. Depending on the circumstance, they may be entitled to a refund (full or partial), a repair or replacement.
If the item is lost in transit them, unless proven otherwise, the seller should assume the contract is terminated and provide a refund or deliver the same item.